Application Engineer is responsible for professional and efficient installation and qualification of Informatics software solutions sold to customers in a networked environment. Provides onsite and remote customer training on use and benefits of our software platforms.
Participates in Project meetings with the customer and Project Managers with a focus on being the expert on technical and site readiness criteria to ensure a successful project implementation that meets customers Time to Value requirements.
An Informatics Application Engineer is responsible for reporting accurate information on time spent reflecting the work performed remotely or on site. Maintaining Technical documentation and reporting travel expenses routinely. Takes a proactive approach to maintaining skills appropriate for the role completing all internal and external training programs in a timely manner.
In addition to the main tasks, the Application Engineer will interface with Product Support and R&D teams as the voice of the customer on product quality or future software products. The Application Engineer will actively look for Sales opportunities when interfacing with our customers.
An Application Engineer is considered the expert in this field.
Bachelors or Masters Degree or University Degree or equivalent in Biology, Chemistry and/or Information Technology
4 years relevant experience preferably in a Laboratory environment utilizing Chromatography Data Systems and network servers. Database Administration experience a plus.