Under minimal supervision analyzes, configures, develops, tests, implements, supports and maintains Epic Revenue Cycle/ related applications (ADT/Prelude), solutions and business processes to meet operational and technical requirements. Obtains and maintains in-depth knowledge of software functionality and acquires and utilizes knowledge of operational workflows to be implemented.
With minimal supervision, performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Translates business requirements into functional specifications and manages changes to specifications.
Makes build decisions based on thorough understanding of design alternatives involved in application configuration, investigation of end users' preferences, and thorough analysis of business operations. Designs, validates and confirms new or modified functionality. Supports and maintains required system design and build documents and other project documentation.
Collaborates with other application analysts to build test plans for integration testing. Works closely with business users and applications team to design, build and execute a comprehensive integration and user acceptance test plan and scripts.
Reviews software; analyzes new functionality to determine how it should be used; identifies and prepares detailed specifications of potential system enhancement needs.
Prioritizes, coordinates, and implements updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users. Adheres to organization standards for system configuration and change control. Works with the training team to maintain and update application specific training curriculum and materials.
Analyzes data conversion needs and validates interfaced data.
May be assigned as the Application Reporting Lead (ARL) to: work with report writers to ensure the application has the necessary reports; identify Subject Matter Experts (SME's) attend report validation sessions; work with SME's to identify reporting needs; facilitate report validation and establish report scope and prioritization; work with Cogito team to identify appropriate solutions for various reporting needs; create data for report testing; build Radar dashboards and Reporting Workbench reports; assist with developing and training high-needs report consumers (pre- and post-implementation); perform volume testing; and ensure consumers are satisfied with reports and distribution tools.
Develops strong relationships with end user communities, customers and business partners. Facilitates communication with stakeholders from initial requirements to final implementation. Serves as a liaison between business operations and providers, internal information technology, system users and Epic, working within the defined project objectives for issue and problem resolution. Troubleshoots and/or resolves application issues and escalates more complex issues as appropriate.
Minimum: Associate's degree/Diploma in nursing, information technology, allied health professions, business or a related field
The equivalent of 4 years of progressively responsible work experience with an emphasis in clinical information applications and systems in health care, or a combination of education and experience, may be substituted for a degree.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Minimum: Epic certification in one/multiple Epic Applications to include Revenue Cycle Specific Certification in ADT, Prelude HB or Cadence
YEARS OF RELATED WORK EXPERIENCE
Minimum: 5 years of experience in clinical system implementation, support and/or project management.
Minimum: Working knowledge of IT solutions and interfaces, operating platforms and network software. Proficient in the use of Microsoft Office tools. Demonstrated understanding of clinical workflows and terminology specific to appropriate clinical department.